Player Support (CS/CM)
Latis Global's Player Support
Latis Global’s Player Support is renowned for its high reliability, quick response to gamer inquiries, and precise operational management of games worldwide. To better understand the difficulties gamers face, we here at Latis Global prioritize user experience and actively listen to the needs of developers and gamers. Our Customer Service (CS) and Community Management (CM) services have their fingers to the pulse when it comes to cultural and linguistic characteristics for each region.
Our service operations, led by native speakers, ensure accurate and detailed quality.
Player Support Service
Latis Global’s Player Support is renowned for its high reliability, quick response to gamer
inquiries, and precise operational management of games worldwide.
Providing Service Suitable for Customizable Services
Our cutting-edge technology, Latis AI, guarantees speedy response to all inquiries, ensuring customer satisfaction.
- 1:1 Global Inquiry Response
- Native Speaker Operations, Integrated Management / Operations Channel
- 24/7 Global Monitoring
- Content Planning and Creation
- Regular Monthly QC Assessment
- Systematic Quality Control
- Community Creation and Operation
- Event Planning and Creation
- Social Media Channel Setup and Management
- Provide Operations and Trend Reports
Experience the Difference:
Introducing Latis AI
Our cutting-edge technology, Latis AI, guarantees speedy response to all inquiries, ensuring customer satisfaction.
Reliability
Latis AI provides consistent and stable support to quickly and effectively address the needs of all gamers.
Speed
Latis AI’s lightning-fast response time means gamers can enjoy a smoother, more comfortable gameplay without having a long wait.
Accuracy
Latis AI provides precise solutions to every inquiry through exact global game operations, minimizing downtime and maximizing player satisfaction.
Innovative
Latis AI is constantly evolving to meet the changing needs of the gaming community. Gain an edge in the industry edge with Latis AI’s innovative features and incredible performance.
Cost-Effectiveness
Let Latis AI help you conserve resources and optimize operations. You can focus on providing your players with an amazing gaming experience rather than investing time and resources in developing your own AI to assist in responding to questions players may have.
HIGH QUALITY
Our Top-Notch Global Game Operation Services
We provide operation services that are both professional and systematic so that players all over the world enjoy a smoother gameplay.
Our experienced operational staff, with a deep understanding of game markets and user behavior around the world provide an experience bar none when it comes to global services.
A global one-stop service: Multilingual support
- Our AI-based personalized response system, together with our experienced operations team of native speakers, work to provide fast and accurate support to players around the world. We ensure peak communication that reflects the cultural context, not just simple translations.
Multilingual support with native speakers & integrated management from a team of professionals in our Operations team.
- Our operational experts with experience in each region, including North America, Europe, Asia, and the Middle East, will respond directly to ensure smooth communications with users internationally. By establishing an integrated management channel, it allows our Community Management team to consistently respond to inquiries.
Data-based customized content planning & community activation
- Through real-time data analysis, we identify global players' preferences and trends as well as perform continuous content planning and optimization. We build and nurture your gaming community to maximize the sense of belonging and engagement among your users.
Monthly QC evaluations & continuous service optimization
- By having our own system of quality control (QC), we are better able to quantitatively evaluate service quality and carry out continuous improvement. This maximizes player satisfaction by using optimization strategies that reflect data-driven insights.
Expertise in global events and managing social media
- We plan customized events that reflect the culture and trends of each region to increase user participation and strengthen brand loyalty. We fully utilize communication with users by operating and managing social media channels (Twitter, Facebook, Discord, etc.)
Analysis of the latest game industry trends & support provided for business growth
- We provide support for strategic decision-making by analyzing the latest gaming trends and player behavior patterns occurring in the global market. We customize operational solutions that reflect our clients' needs, helping them achieve continuous growth in game services. With their expertise and vast global network, our operations team can only make your game even more dominant. Game operations are not just about management; they are a core strategy for global success.
HIGH QUALITY
Available Services in Latis Global's
Community Management (CM)
Please contact us for all your service needs.
Our all-in-one service not only provides CM and CS services, but also with such services as marketing, website creation, as well as being a mediator.
Community
Management (CM)
01. Community Management includes social media management, creating dedicated fandom pages, organizing and managing community events, ensuring compliance with operating policies and managing announcements
02. Creating visually appealing banner designs and front-end layouts
03. Providing discerning trend reports
Social Media
Channels
01. By managing your social media channels, we provide support for effective communication and participation within the community
02. We also design and create eye-catching banners, landing pages, and content to attract and retain users
Global User
Management
01. We bring together a team of native speakers, providing customized content for our customers
02. Our services include game guide answers
03. One-on-one responses to inquiries from users around the world
KOC Program
Operation Services
01. We enlist influencers in your community to generate word of mouth
02. creating shareable content that increases interactions with multiple audiences
03. We implement viral marketing strategies to drive up brand awareness and engagement
HIGH QUALITY
Available Services in Latis Global's
Customer Service (CS)
Please contact us for all your service needs.
Our all-in-one service not only provides CM and CS services, but also with such services as marketing, website creation, as well as being a mediator.
One-on-One Inquiry Response
01. We provide rapid customer support through prompt responses to emails, store reviews, and game inquiries, with staffing adjusted as needed to handle unexpected issues.
02. We also optimize operational tools to enhance efficiency and maintain high service quality.
Global CS Manager
01. We ensure effective communication by assigning native-speaking customer service managers in each region.
02. By handling international inquiries and offering personalized support, we aim to improve user retention.
FAQ Maintenance
01. By managing the FAQ on an ongoing basis, we provide users with rapid solutions
02. reducing the number of final inquiries
03. thereby providing satisfactory results to both users and clients.
24/7 Monitoring Service
01. Our 24-hour monitoring service tracks community activity such as spam, defamation, and abuse, with adjustments made based on each region’s operating hours.
02. This allows us to detect issues early and gather user feedback to improve service quality.
VIP User Management Service
01. For our VIP User Management Service, we guarantee prompt customer support with a response time of 30 minutes to 1 hour.
03. We also analyze user posts and history to understand preferences and deliver personalized service.
Our BoostUp Service
01. Amplify your brand message and effectively reach more potential customers.
02. Our BoostUp Service helps you achieve this through strategies like paid advertising and sponsored content.
PORTFOLIO
Latis Global’s Game Portfolio
From Mobile games, to Console and PC games Latis Global works with 100+ developers and 450+ projects every year
and we have various references with customized game services for global launching.
Blade & Soul Revolution
L10n
Tom Clancy’s The Divison 2
L10n
Tower of Fantasy
L10n, Sound
Far Cry 4
L10n
