Player Support (CS/CM)

Latis Global's Player Support

Latis Global’s Player Support is renowned for its high reliability, quick response to gamer inquiries, and precise operational management of games worldwide. To better understand the difficulties gamers face, we here at Latis Global prioritize user experience and actively listen to the needs of developers and gamers. Our Customer Service (CS) and Community Management (CM) services have their fingers to the pulse when it comes to cultural and linguistic characteristics for each region.

Our service operations, led by native speakers, ensure accurate and detailed quality.

Player Support Service

Latis Global’s Player Support is renowned for its high reliability, quick response to gamer

inquiries, and precise operational management of games worldwide.

Providing Service Suitable for
Customizable Services

Our cutting-edge technology, Latis AI, guarantees speedy response to all inquiries,

ensuring customer satisfaction.

Experience the Difference:
Introducing Latis AI

Our cutting-edge technology, Latis AI, guarantees speedy response to all inquiries, ensuring customer satisfaction.

Reliability

Latis AI provides consistent and stable support to quickly and effectively address the needs of all gamers.

Speed

Latis AI’s lightning-fast response time means gamers can enjoy a smoother, more comfortable gameplay without having a long wait.

Accuracy

Latis AI provides precise solutions to every inquiry through exact global game operations, minimizing downtime and maximizing player satisfaction.

Innovative

Latis AI is constantly evolving to meet the changing needs of the gaming community. Gain an edge in the industry edge with Latis AI’s innovative features and incredible performance.

Cost-Effectiveness

Let Latis AI help you conserve resources and optimize operations. You can focus on providing your players with an amazing gaming experience rather than investing time and resources in developing your own AI to assist in responding to questions players may have.

HIGH QUALITY

Our Top-Notch Global Game Operation Services

We provide operation services that are both professional and systematic so that players all over the world enjoy a smoother gameplay.
Our experienced operational staff, with a deep understanding of game markets and user behavior around the world provide an experience bar none when it comes to global services.

A global one-stop service: Multilingual support

Multilingual support with native speakers & integrated management from a team of professionals in our Operations team.

Data-based customized content planning & community activation

Monthly QC evaluations & continuous service optimization

Expertise in global events and managing social media

Analysis of the latest game industry trends & support provided for business growth

We provide support for strategic decision-making by analyzing the latest gaming trends and player behavior patterns occurring in the global market. We customize operational solutions that reflect our clients' needs, helping them achieve continuous growth in game services. With their expertise and vast global network, our operations team can only make your game even more dominant. Game operations are not just about management; they are a core strategy for global success.

HIGH QUALITY

Available Services in Latis Global's Community Management (CM)

Please contact us for all your service needs.
Our all-in-one service not only provides CM and CS services, but also with such services as marketing, website creation, as well as being a mediator.

Community
Management (CM)

01. Community Management includes social media management, creating dedicated fandom pages, organizing and managing community events, ensuring compliance with operating policies and managing announcements

02. Creating visually appealing banner designs and front-end layouts

03. Providing discerning trend reports

Social Media
Channels

01. By managing your social media channels, we provide support for effective communication and participation within the community

02. We also design and create eye-catching banners, landing pages, and content to attract and retain users

Global User
Management

01. We bring together a team of native speakers, providing customized content for our customers

02. Our services include game guide answers

03. One-on-one responses to inquiries from users around the world

KOC Program
Operation Services

01. We enlist influencers in your community to generate word of mouth

02. creating shareable content that increases interactions with multiple audiences

03. We implement viral marketing strategies to drive up brand awareness and engagement

VIP User Management
Service

01. For our VIP User Management Service, we guarantee prompt customer support with a response time of 30 minutes to 1 hour.

03. We also analyze user posts and history to understand preferences and deliver personalized service.

HIGH QUALITY

Available Services in Latis Global's Customer Service (CS)

Please contact us for all your service needs.
Our all-in-one service not only provides CM and CS services, but also with such services as marketing, website creation, as well as being a mediator.

One-on-One Inquiry Response

01. We provide rapid customer support through prompt responses to emails, store reviews, and game inquiries, with staffing adjusted as needed to handle unexpected issues.

02. We also optimize operational tools to enhance efficiency and maintain high service quality.

Global CS Manager

01. We ensure effective communication by assigning native-speaking customer service managers in each region.

02. By handling international inquiries and offering personalized support, we aim to improve user retention.

FAQ Maintenance

01. By managing the FAQ on an ongoing basis, we provide users with rapid solutions

02. reducing the number of final inquiries

03. thereby providing satisfactory results to both users and clients.

24/7 Monitoring
Service

01. Our 24-hour monitoring service tracks community activity such as spam, defamation, and abuse, with adjustments made based on each region’s operating hours.

02. This allows us to detect issues early and gather user feedback to improve service quality.